piwik

Service concepts |
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Your road to success!

Your road to success!

Remote Assistance

Service calls onsite can be avoided. With a remote diagnosis, downtimes can be reduced and you can determine the time frame for our software engineers to be on standby.

 

What is really necessary for me?

Whether you need telephone support from our service technicians or want to contact a programmer depends on your needs.

 

Attendance hotline

Our machine experts have direct access to your machine data and provide fast and competent assistance to be able to take immediate action for troubleshooting in many cases.

 

Your requirements

In order to provide adequate support of your systems, we will develop a concept together with your needs in mind. Depending on your operational requirements we will provide various service modules for you to choose from.


We’d like to introduce to you our new service concepts to avoid production downtimes.

Pick the performance based on your needs.
Our service hotline is available for you from 8 a.m. until 4.30 p.m. CET from Monday to Friday, except public holidays.  
In most cases this is sufficient, and is free of charge for you as our customer!

However, if you have a request – or also a specific need for your business processes - for extended service times, we will be glad to develop an adequate service package together with you.

Basic

Mo - Fr
Attendance Hotline: 8:00 a.m. - 4:30 p.m.
Remote Assistance: 8:00 a.m. - 4:30 p.m.

Saturday
-

Comfort

Mo - Fr
Attendance Hotline: 7:00 a-m - 10:00 p.m
Remote Assistance: 7:00 a.m - 4:30 p.m

Saturday
Attendance Hotline: 8:00 a.m - 12:00 p.m

 

Professional

Mo - Fr
Attendance Hotline: 7:00 a.m. - 10:00 p.m
Remote Assistance: 7:00 a.m. - 10:00 p.m

Saturday
Attendance Hotline: 8:00 a.m. - 12:00 a.m
Remote Assistance: 8:00 a.m. - 12:00 a.m

Premium

Mo - Fr
Attendance Hotline: 7:00 a.m. - 4:00 a.m
Remote Assistance: 7:00 a.m. - 10:00 p.m

Saturday
Attendance Hotline: 8:00 a.m. - 12:00 a.m
Remote Assistance: 8:00 a.m. - 12:00 a.m