Support services: Replacement parts, remote diagnostics and more
Our support employees’ goal is to reduce expensive downtimes in your production to the minimum – whether it is by delivering replacement parts, completing remote diagnostics, or our maintenance service. In addition, we offer custom-tailored service packages that optimally fulfil your production requirements. Easily select support services on a modular basis.
Do you need advice to find the service package that meets your individual needs?
Our experts will be happy to support you.
With our online diagnostics tool, your technicians on site can receive the support they need as quickly as possible. A web interface to the machine or system allows our experts to access important diagnostic data online. This helps them narrow down the cause of the fault, and in many cases even find the right solution right away – without expensive travel. In addition, we offer augmented reality data glasses with our Smart Solutions to make remote diagnostics even more effective.
- Prompt remote diagnostics and suggested solutions over the internet
- Software adjustments via remote connection
- Double the savings – by reducing downtimes and avoiding expensive service trips
An interface to the system's controller is required for online remote diagnostics, as well as a telephone connection or an internet connection integrated into the PC system.
Our team does everything it can to ensure you receive the replacement parts you need in the most inexpensive or quickest way possible. You decide! In addition, our employees are happy to answer any questions you may have and provide logistical advice.
- Replacement parts as quickly or as inexpensively as possible
- Large replacement parts warehouse for high availability (quickest possible purchasing of additional parts)
- Service hotline for logistics advising and help with questions
- Parts list for your machine or system for clear identification and smooth part exchanges
We address your problems and find the right contact person for you – whether they are a programmer or a service technician. That means you always receive fast, competent help with the right focus and, in many cases, can correct faults directly.
- Free support, Monday through Friday from 8:00 AM to 4:30 PM
- Expanded service consultations through 10:00 PM with the “Comfort” package
- Competent contact person
- Easily receive solutions over the phone
Our maintenance service provides competent support on site, helping you prevent expensive production downtimes.
- Regular assessment of current conditions
- Systematic, comprehensive maintenance according to the maintenance schedule
- Identification and exchange of required replacement and wear parts
- Smooth communication with competent technicians and service employees